| Brookfield Veterinary Hospital, located in Redmond, Washington is seeking to hire an experienced Hospital Manager to join our team. Brookfield Veterinary Hospital opened in 1999 and we pride ourselves on providing compassionate veterinary care for pets in Redmond and the surrounding area. Our modern hospital is equipped to administer advance medical care to your pet, but we remain small enough to know you and your pet personally. From our advanced in-house laboratory to our fully-equipped surgical suites, your pet receives state-of-the-art care in a warm, safe environment. Our greatest asset is our dedicated, highly-trained staff. Your pet's health and well-being are our top priority. For more information please visit http://www.redmondvet.com/index.php. ABOUT THE HOSPITAL - Wellness Care
- Veterinary Diagnostics
- Routine Surgery
- Dental Care
- Acupuncture
- Tuina Chinese Therapeutic Massage
- Pharmacy
- The Lodge - Exclusive, Personalized Care for Your Dog
- The Loft - A Luxury Boarding Experience for Your Cat
Redmond is a city in King County, Washington, United States, located 16 miles east of Seattle, within the high-tech enclave of Seattle metropolitan area. Redmond is commonly recognized as the home of Microsoft and Nintendo of America. With an annual bike race on city streets and the state's only velodrome, Redmond is also known as the "Bicycle Capital of the Northwest". Job Summary The Hospital Manager is a leader and an integral member of the veterinary hospital management team. The Hospital Manager partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment. Job Duties and Responsibilities Leadership and Planning - Acts as a champion for change and identifies, documents, shares, and promotes best practices
- Participates in the planning and budget maintenance process
- Establishes goals for the practice and staff
- Creates the hospital schedule and manages labor costs to budget
Operations - Oversees employee benefits program and hospital insurance plans
- Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance
- Performs quality checks and reviews of client files
- Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues
People Management - Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of staff
- Implements performance-based incentive and rewards and recognition programs
- Manages staff, including grooming and boarding staff if applicable
- Tracks and maintains current licensure for all DVMs
Client Service - Demonstrates and reinforces the highest level of client service
- Resolves client issues and escalations, and oversees client follow-up communication
- Drives client visits through strategic client communication and local marketing efforts (i.e. Community)
Financial - Ensures payroll is accurately completed and submitted for all hospital staff
- Manages accounts receivable and cash on hand, including performing invoice audit reviews
- Manages hospital inventory and controls facility and administrative costs
- Performs other duties essential to the performance of the hospital as assigned
Qualifications - Bachelor’s degree in business or related degree is preferred
- 3-5 years of experience in a managerial role, including customer service experience
- Experience in a hospital setting in positions of increased responsibility is a plus
Knowledge and/or experience in the following areas: - Multi-functional operations including budget and labor management
- Manage time and tasks appropriately and remain flexible with assigned duties
- Supervisory and leadership experience
- Reporting and data analysis
- Problem solving and resolution management skills
- Oral and written communication skills
- Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred)
- Interpersonal skills with staff and clients, and works well in a team environment
- Customer service strategies and effective marketing techniques
- HR policies and protocol development
- Staff management including: coaching, developing, and motivating staff
- Conduct performance appraisals
- Delegate responsibility and achieve results with hospital team members
- Make decisions confidently and effectively
- Model a professional and courteous manner with staff and clients
Equal Employment Opportunity It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran. |
