PetSuites in Greensboro, NC is looking for an excellent General Resort Manager to join our newest facility!
PetSuites is looking for qualified managers that love dogs and cats as much as we do. If you want to make the newest PetSuites the premier place for boarding, daycare and pet grooming, then apply today. We treat people’s pets like we want our pets to be treated. This means we have high standards and are known in the pet care industry for our integrity, compassion and leadership. If you possess the same traits and have previous management experience with teams ranging from 20 – 35 members, please apply for a management position today. We offer a unique work environment that focuses on keeping pets happy, healthy and well loved. We offer competitive salaries, benefits, and incentive programs for the right candidates.
ABOUT THE RESORT
Overnight and long term boarding for dogs and cats
Doggy daycare 7 days a week
Full service pet spa including grooming and bathing for dogs and cats
Customized playtimes for all types of personalities and interests including group play, swimming and one-on-one time with pet care staff
Hours of operation: 6:30am -8pm Monday – Sunday
Brand New Chesapeake location situated on 2 acres of land
PetSuites has been in business for over 15 years
PetSuites uses top of the line cleaning techniques and products. Smelling is believing.
Greensboro formerly Greensborough is a city in the U.S. state of North Carolina. It is the 3rd-most populous city in North Carolina, the 68th-most populous city in the United States, and the county seat and largest city in Guilford County and the surrounding Piedmont Triadmetropolitan region. As of the 2010 census, the city population was 269,666, and in 2015 the estimated population was 285,342. Three major interstate highways (Interstate 85, Interstate 40 and Interstate 73) in the Piedmont region of central North Carolina were built to intersect at this city.
In 1808, "Greensborough" (the spelling before 1895) was planned around a central courthouse square to succeed Guilford Court House as the county seat. The county courts were thus placed closer to the geographical center of the county, a location more easily reached at the time by the majority of the county's citizens, who depended on horse and foot for travel.
In 2003, the previous Greensboro – Winston-Salem – High Point metropolitan statistical area (MSA) was re-defined by the U.S. Office of Management and Budget. This region was separated into the Greensboro–High Point MSA and the Winston-Salem MSA. The 2010 population for the Greensboro–High Point MSA was 723,801. The combined statistical area (CSA) of Greensboro–Winston-Salem–High Point, popularly referred to as the Piedmont Triad, had a population of 1,599,477.
Among Greensboro's many notable attractions, some of the most popular include the Wet 'n Wild Emerald Pointe water park, the Greensboro Science Center, the International Civil Rights Museum, the Weatherspoon Art Museum, the Greensboro Symphony, the Greensboro Ballet, Triad Stage, the Wyndham Golf Championship, the headquarters of the Atlantic Coast Conference, the Greensboro Coliseum Complex which hosts various sporting events, concerts, and other events, the Greensboro Grasshoppers of the South Atlantic Baseball League, the Carolina Dynamo of the Premier Development Soccer League, the Greensboro Swarm of the NBA G League, the Greensboro Roller Derby, and the National Folk Festival.
For more information please visit http://www.petsuitesofamerica.com/ .
The General Resort Manager is a leader and an integral member of the General Resort management team. The General Resort Manager partners with the Regional Director to provide a smooth and profitable operation by driving revenue and managing costs while creating a resort culture based on high quality guest care and exceptional customer service.
Job Duties and Responsibilities
Leadership and Planning
Creates the resorts schedule and manages labor costs to budget.
Participates in the weekly, monthly and annual planning and budget maintenance process.
Establishes goals for the resort and staff.
Acts as a champion for change and identifies, documents, shares, and promotes best practices.
Plans and leads employee meetings.
Oversees employee benefits program and resort insurance plans.
Educates employees on resorts financial policies and procedures, and client compliance program responsibilities.
Develops and implements resort policies
Performs quality checks and reviews of client files.
Manages vendor relationships.
Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.
Oversees staffing needs including hiring, training, disciplining and terminating as required.
Recruits new employees and participates in the selection process.
Completes employee orientation, training and performance appraisals.
Coaches and mentors employees and identifies continuous learning and skill building needs.
Implements performance-based incentive and rewards and recognition programs.
Mediates conflict and maintains employee morale.
Manages front office staff including grooming and boarding staff.
Drives client visits through strategic client communication and local marketing efforts (i.e. Community).
Trains staff on client service initiatives and uses client visit growth best practices.
Demonstrates and reinforces the highest level of client service.
Manages client relationships; effectively resolves client issues and escalations.
Oversees client follow-up procedures, including reminders and call backs.
Utilizes client service initiative measurements to evaluate resort and staff performance.
Ensuring payroll is accurately completed and submitted for all resort staff.
Manages accounts receivable.
Reconciles daily cash and monitors the petty cash.
Continually drives revenue and manages costs to budget.
Performs invoice audit reviews.
Manages inventory and oversees the semi-annual inventory process.
Controls all facility and administrative costs.
Utilizes and implements the NVA Incentive Bonus Plan to meet hospital goals.
Qualifications: Knowledge, Skills, and Abilities
Supervisory and leadership experience.
Multi-functional operations including budget and labor management.
Customer service and marketing techniques.
HR policies and protocol development.
Staff management including: coaching, development, performance appraisals, and resolution management.
Customer service best practices.
General management skills including reporting and data analysis.
Problem solving and conflict management skills.
Excellent oral and written communication skills.
Basic computer skills (Microsoft Office, Email, and practice management software knowledge preferred).
The ability to delegate responsibility and achieve results with resort team members.
Must be able to handle multiple tasks and remain flexible with assigned duties.
Capable of championing change and driving innovative programs in the resort.
Must be able to work well in team environment.
Capable of quality decision making.
The ability to coach, correct, develop and motivate employees.
Demonstrates excellent time and task management.
Demonstrates professional and courteous presentation with staff and clients.
Qualifications: Education/ Experience
3-5 years experience in a Manager role.
2-4 years customer service experience.
Experience in a pet resort/hospital setting in positions of increased responsibility a plus.
If you are looking for an excellent opportunity to work with dedicated staff in an animal filled environment we want to hear from you!
Internal Number: PetSuites Greensboro
About National Veterinary Associates
National Veterinary Associates (NVA™) is the largest private owner of individually branded veterinary hospitals in the United States. NVA owns over 460 companion animal veterinary hospitals and boarding facilities in 41 states, Canada, Australia and New Zealand. We have over 6,000 veterinary professionals that improve the well-being of patients by providing progressive and compassionate care.